Please check the list below of our most frequently asked questions from the families we serve:
All Hands Health Network is a socially and clinically integrated network. This means that social determinants of health are addressed as well as medical and behavioral health needs in order to focus on the entire wellbeing of the children and families we serve.
All Hands Health Network or AHHN is an initiative funded through the Federal Government to help improve the health and well-being of children and their families living in the 60639 and 60651 zip codes. Lurie Children’s is the lead organization of this program and is working together with other medical providers, community-based organizations, and government agencies to form a network of organizations that are all working together for the benefit of children and their families. It recognizes that families’ needs are complex and that it takes many organizations working together to address those needs. You can learn more about AHHN on our website at www.allhandshealthnetwork.luriechildrens.org
Children and youth from birth through age 20 who live in zip codes 60639 or 60651 and receive their medical insurance through Medicaid or the Children’s Health Insurance Program (CHIP) are eligible for the program. AHHN recognizes that what impacts parents and families also impacts their children and teenagers so when a child/teen is identified for services, we will work with the entire family.
Potential Members - If you are a potential member, note that participation in All Hands Health Network (AHHN) is limited to Medicaid and Children's Health Insurance (CHIP) recipients age 0-21 in zip codes 60639 and 60651. AHHN launched Jan 3rd, 2022. For more information, please call our helpline 312.971.3044
Providers - If you are a provider of behavioral, medical or community-based services, please use the contact form to reach out to our team and specify your name, organization name, title, and services provided. A Provider Network Liaison will contact you with more information. Click here to take a look at our Provider FAQs.
Participation in AHHN is completely voluntary. If you don’t want to participate, we can note that in your child’s record. We will send out a text survey once per year to the mobile phone we have on record and hope that you will take the time to complete that survey. That also is voluntary though and you can choose to delete it or ignore it. Should you change your mind, or if something comes up that you need help with, please feel free to call our helpline number at 312.971.3044 Monday - Friday 9 a.m. to 8 p.m. or Saturday - Sunday 8 a.m. to 6 p.m.. You may also visit our website at any time to look up resources on your own.
All Hands Health Network (AHHN) Resource Coordinators will work directly with families and children to facilitate assessment screenings, identify children’s needs, and connect them to the appropriate services. AHHN will assign Resource Coordinators to providers based on geography. Resource Coordinators are expected to spend the majority of their time in schools and health centers. AHHN will support integrated coordination between Community Health Workers and MCOs as well as the expansion of Lurie Children’s collaborative model of care infusing behavioral health support across community partners. AHHN will also support training and referral assistance for primary care providers, expand the trauma-informed Parenting Support Program, and extend telehealth capabilities.
Within the first 60 days (about two months) of being in the program, we will need about 60-90 minutes of your time to complete a comprehensive health needs assessment. This assessment is what helps us identify different areas with which we may be able to assist you and your family. Based on the needs that we identify together; a Resource Coordinator will create a Service Plan that documents our plan to help connect you to services and resources. Once that plan is complete, your Resource Coordinator will call you at a minimum of once per month to provide you with updates on our progress regarding your child’s service plan and to receive any updates you may have. At first, we may contact you more than monthly to provide you with more frequent updates. You may also reach out to us if anything comes up that you would like to discuss. Over time as we help connect you with the resources and services you need, we may speak less frequently. Once you feel that we have addressed or met your needs, we would graduate your child from the program, but you could always start services again should the need arise. You may also stop receiving our services at any time if you choose. Our program is 100% voluntary.
In order for us to provide your child Resource Coordination services, we do need you to sign the consent form. We will work hard to safeguard your child’s information and only share it when and if needed to help your child access needed care or services. If an organization is in our network of providers, the consent would allow us to share your child’s information just with those providers on a need-to-know basis. If there is an organization outside of our network that we would like to speak with, a Resource Coordinator would talk to you first before sharing any information and ask you to sign a new release of information form prior to doing so. We will not share your child’s information with any non-network providers without your permission.
We are partnering with the Illinois Department of Healthcare and Family Services (HFS) which runs the state’s Medicaid program. Because your child receives their health insurance through Medicaid and HFS pays for their medical expenses, they have access to some limited information about your child based off their medical bills. AHHN is working with HFS to reach out to families who, based on their past medical bills, look like they may benefit from receiving some extra services. HFS has provided AHHN that information so we could reach out to you to offer these extra services.
There is no charge to families for participating in AHHN services. The program is funded through an award from the Federal Government’s Centers for Medicare and Medicaid Services (CMS) called Integrated Care for Kids or InCK for short. Lurie Children’s is one of seven organizations throughout the country to receive this award. To learn more about InCK you can visit our website at www.allhandshealthnetwork.luriechildrens.org or the CMS website at the CMS website at https://innovation.cms.gov/innovation-models/integrated-care-for-kids-model
We ask these questions because things that might be happening within the family or with their parents/caretakers can have an impact on a child. For example, if a parent has health care concerns of their own, that may impact how a parent is able to take care of their child. Our goal is to help meet any needs of your family that may either directly or indirectly impact your children.
They may. We would like to complete a needs assessment for all children and teens in your family between the ages of 0-20. Once we have services established for one child, and we learn more about the needs of your family, we can potentially enroll other children in your household for ongoing resource coordination services. Regardless, we are happy to help recommend services for anyone in your family that may need them.